Lumi HomeHelp Center
Quick answers about Lumi Home's main features.
How do I make a booking?
Find a service and professional, customize the job, choose a date and time, and confirm payment in the Lumi Home app. The booking will appear in your Bookings tab.
When is the service confirmed?
The professional receives the request after Stripe confirms payment. The booking status changes when they accept, arrive, start, and complete the job.
Where can I talk to the professional?
For a paid, active booking, open Live location and chat in the app. The history remains available as read-only after completion.
How do I change my alerts?
Open Profile and then Notifications in the app. You must also allow Lumi Home alerts in your phone settings.
How do I rate or tip?
After the service is completed, the booking screen shows options to submit a review and, from the mobile app, an optional tip.
Still need help?
Our support team can help with your account, a booking, or a technical problem.
Contact Support